Bell Beachwear is committed to delivering beautiful products and great service every time you shop with us. If you wish to exchange or return an item, simply return it to us within the timeframe detailed below.
We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 14 days of receipt of your order. You can either ship back or we can charge you for return label.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on swimwear that has been damaged or worn.
Please be advised that we cannot accept returns for earrings due to hygiene reasons.
Refunds: Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or PayPal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
Exchanges: We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
Gift vouchers: Please note that gift vouchers are not cash refundable. Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value.
Boutique returns: Our website doesn’t accept returns of items purchased from boutiques. For store purchases, you will be able to exchange your item in-store within 14 days of purchase. Please note that Bell Beachwear boutiques do not offer refunds. Goods can only be exchanged if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. Online purchases cannot be returned to a boutique.
HOW TO RETURN YOUR ORDER
To create your return, please log on our returns portal and follow the steps: You will need your Order Number/ID stated on the delivery confirmation email (starts with #0000-BB) and Postcode (your delivery postcode):
You will receive a unique return label and will be fully updated on the progress of your return.
A return request must be created within 14 days of receiving your
Please return your parcel as soon as you receive your return paperwork.
Any unauthorized order returned to the warehouse will be returned to sender.